Do your parents ever call you and ask you to help them fix a problem with their computer? It can be frustrating to try to talk them through the steps over the phone, especially if they are not very tech-savvy. Remote computer support is a way to help someone fix a computer or troubleshoot a problem over the internet.

Our customer needs to install an application on his or her computer after accepting and invitation that we will send out to you via email. Our remote customer can revoke remote control or screen sharing whenever they wish during the remote session. Either we or our remote customer can uninstall the application once the troubleshooting session is over.

Once you have accepted the invitation for a remote session that we sent you via email, our Technician will connect with your computer and will be sharing your computer screen. Once Technician is logged into your computer, the Technician will be able to troubleshoot your computer issues as if the Technician was physically there.

Our services are tailored to our customer needs. No two customer may have similar solutions and may be charged differently. Our charging menu is therefore designed to be flexible based on these differing custom solutions. For example, Customer A has Problem 1. Customer B has Problem 2. Both problems may be listed under the same category but depending on severity of the problem, the charges will vary.

Our initial communication will be via email or chat at the appointed time you have mentioned in the form that you submitted.

Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.

Yes, we can access, manage and troubleshoot Android devices through remote support sessions. You will need to download and install from Google play store, the Zoho Assist Customer App to join the session. Available here: https://play.google.com/store/apps/details?id=com.zoho.assist.agent&hl=en_US

 

Note: The minimum OS requirement for Customer App is Android 5.0 Lollipop.

Our services are tailored to our customer needs. No two customer may have similar solutions and may be charged differently. Our charging menu is therefore designed to be flexible based on these differing custom solutions. For example, Customer A has Problem 1. Customer B has Problem 2. Both problems may be listed under category same category but depending on severity of the problem, the charges will vary.

All types of files can be exchanged through File Transfer. The maximum file size allowed is 2 GB. For bigger file sizes we require that you have a fast internet connection and Dropbox sharing or Google Drive. We can give you temporary access to a Dropbox folder where you can upload large files that needs help with.

Yes, the customer can terminate the remote session by clicking on the ‘stop sharing’ button from the Customer Console.

Your data is your business and none of our business. We do not judge or keep record of your data. Complete confidentiality is assured. We do not share any information of yours with anyone.

No, there is no need to pre-install any software. You will be prompted to run a light-weight application, when you accept your invitation to join a session that we sent you via email.

There are multiple options to invite a customer. We can send an email invitation or the session link through any IM/Chat/Email/SMS or we can guide you to enter the respective session ID a through the customer plugin.

No, remote computer support works with the security settings through outbound HTTPS/SSL connections. Hence it will neither alter firewall, proxy nor NAT settings.

We accept payment via Visa, MasterCard, American Express, and PayPal (you must have an account with PayPal to make payments with it).

Service charges are not normally refunded. Other charges could refund on a case to case basis.

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